How quick is your turn around time?

Our turn around time is typically 3-4 weeks. Times do vary during the holiday rush. 

What is your shipping policy? 

We are not responsible for any lost or damaged packages due to the postal service. We are happy to assist with any claims necessary by either opening up a claim or providing you with the information needed. We will do our best to make things right but we do not have any control over mailed packages once it reaches the postal office. 

All orders receive tracking information via email. 

Do you accept returns or exchanges?

Due to COVID-19 I am currently not accepting any returns or exchanges. All sales are FINAL. If you have any issues with your order please contact me within 7 days of your order being marked DELIVERED by USPS. 

Do you take custom orders?

Yes! We would love to bring to life your gift idea! 

Can I add to my order once I place it?

Yes, but be aware that it may change your completion time. 

Can I change my design or colors?

Yes, you can change design or color ONCE. Any changes after that will be subject to a fee. 

What is a sublimation tumbler?

Its a heat transfer process that requires high heat and strong pressure in order for the image printed to literally transfers to your tumbler. All sublimation tumblers can be made-to-order and ready-to-ship the next business day.